Shipping and Return Policy

Return Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you need to return an item, please review our policy below.

• Return Window: You may return your item within 30 calendar days of the original purchase date.
• Condition Requirement: The item must be in its original condition, unworn, and free from damage.
• Packaging Requirement: To prevent damage during shipping, all returns must be sent in a box. Returns sent in a poly mailer will not be eligible for a refund.
• Shipping Costs: Customers are responsible for return shipping costs.

Refund Process

• Once we receive and inspect the returned item, we will process your refund.
• Refunds will be issued to the original payment method used for the purchase.
• Please allow 5 to 10 business days for credit card refunds to reflect on your statement.

Non-Eligible Returns

• Items returned after 30 days are not eligible for a refund.
• Items that arrive damaged due to improper packaging will not be refunded.

If you have any questions or need assistance with your return, please contact our support team. We’re happy to help!

Shipping

At The Mad Hatter Co., we offer multiple shipping options, including USPS Ground Advantage, USPS Priority, and UPS Ground. These services typically deliver orders within 3-5 business days. Please note that our standard fulfillment time is 4-5 business days, which means your order will ship after this processing period.

Shipping Address Responsibility

The Mad Hatter Co. is not responsible for shipping address discrepancies, including lost, stolen, misplaced, or incorrectly delivered shipments.

Customers are responsible for providing the correct shipping information at the time of purchase.

• If your order has not yet shipped, please contact us at Themadhatterco.sales@gmail.com as soon as possible to request a correction.
• If your order has already shipped, we are unable to make any changes to the shipping address.

We appreciate your understanding and encourage you to double-check your shipping details before placing your order.

WHY IS MY ORDER STILL IN
“PRE-SHIPMENT”?

Tracking numbers are sent to your email as soon as your order’s label is
printed. This means that the shipping process has begun, and your tracking
number will update as soon as USPS scans your order in. This does not mean your
order is lost, it is not uncommon for an order to remain in pre-shipment for
multiple days. Please only contact us about this if your order has surpassed
the estimated time for shipment.