Frequently Asked Questions

How long does it take for a custom order to get delivered?  Custom orders usually ship out in around 4-5 business days.  It is difficult for us to give you an accurate estimate on how long it will take for your package to be delivered due to varying factors. 

How does this process work?  Glad you asked!  The process is simple, pick out your patch, pick your hat and add both to cart. Patches and caps can be found by clicking on the tab that says "Patches"/ "Caps". Yes, we will sew the patch on!

What if I have multiple hats/patches in my cart?  Since we are not super human mind readers, we need instructions to know which patch goes on which hat.  You can do this by going to your cart and clicking the text that says, "Add a note to your order." Don't worry if you forget to leave a note, we will contact you and sew the patches on! 

Do y'all sew the patches to the hats? Yes, all patches are sewn to your hat before shipping.  We sew all patches in house and take pride in our stitch work. 

Are patches and hats sold separately?  Yes! This way you can pick out exactly what you want.  With our current inventory, there is over 100,000 different combinations of patches to sew on hats!

Can I buy just a patch/hat? Yes! 

What if I didn't receive a confirmation?  Confirmations are sent through your email. Check to see if you have the email.  If you don't have the email just shoot a text to the number at the bottom of this page. 

How can I be notified when something comes back in stock?  This is easy! Go to the product that you want and click the box that says, " Email When Available".  For most of our products there is no way to predict when it will be restocked. 

Can you embroider something on my hat?  Unfortunately no... We don't have an embroidery machine in house.  

Can you do hats for my company, I already have my logo?  Unfortunately no, we're not that fancy yet.

I have a patch that I want you too put on, can you do that ?  Yes we can, usually!  Text the number at the bottom and make sure to tell him a super cool story about where the patch came from. 

My order was messed up, what do I do?  First off, I would personally like to apologize! We are only human and sometimes we make mistakes. Don't break up with us.. give us the chance to fix it! Contact us using the number at the bottom of the page (text or call, whatever's easiest). We will get you taken care of!

 

 

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