The Mad Hatter Co. L.L.C. offers optional Shipping Protection at checkout to provide customers with peace of mind in the event of loss, theft, or damage to their order while in transit. Customers who elect to purchase this service may be eligible for a one-time replacement of affected items, subject to the terms and conditions outlined below.
By completing a purchase and selecting Shipping Protection, the customer acknowledges and agrees to this policy and understands that eligibility for a replacement is subject to the specific conditions described herein.
Eligibility for Replacement
Lost Packages:
To qualify for a replacement due to a lost package, a minimum of fourteen (14) days must pass from the date the shipping label was created. This waiting period allows for potential transit delays or other unforeseen carrier issues. If the package is still undelivered after that time and Shipping Protection was purchased, The Mad Hatter Co. L.L.C. may issue a replacement.
Marked as Delivered but Not Received:
If a package is marked as “delivered” by the carrier but is not in the customer’s possession, the customer must first contact their local post office to investigate. The Mad Hatter Co. L.L.C. is not responsible for packages that are confirmed delivered, but customers who purchased Shipping Protection may be eligible for a one-time replacement after completing all verification steps, at the sole discretion of The Mad Hatter Co. L.L.C.
Limitations and Exclusions
Shipping Protection applies exclusively to lost, stolen, or damaged packages. The following terms apply: Confirmed Delivery: If a package is marked as successfully delivered by the shipping carrier, responsibility for retrieval lies with the customer. The Mad Hatter Co. L.L.C. will not issue refunds or replacements for such packages unless:
Confirmed Delivery: If a package is marked as successfully delivered by the shipping carrier, responsibility for retrieval lies with the customer. The Mad Hatter Co. L.L.C. will not issue refunds or replacements for such packages unless:
Package Theft: Customers are strongly encouraged to provide secure delivery locations. If a package is stolen after delivery, and Shipping Protection was purchased, a one-time replacement may be issued at the sole discretion of The Mad Hatter Co. L.L.C., based on verification of the claim.
Damaged Shipments: If a package arrives visibly damaged, the customer must submit photographic documentation and a written description of the damage. Claims must be submitted within a reasonable timeframe following delivery. Replacements are subject to approval.
Incorrect Shipping Information: Customers are responsible for entering the correct shipping address at checkout. The Mad Hatter Co. L.L.C. is not responsible for packages lost or misdelivered due to incorrect or incomplete addresses. If a package is returned to sender, additional shipping fees may be required for reshipment.
Final Determination
All claims and eligibility assessments are made at the sole discretion of The Mad Hatter Co. L.L.C. and may be denied if verification requirements are not met or if the claim does not fall within the scope of this policy.
Policy Modifications
The Mad Hatter Co. L.L.C. reserves the right to modify, update, or discontinue this Shipping Protection Policy at any time without prior notice. It is the customer’s responsibility to review the current policy before making a purchase.
Disclaimer
The Shipping Protection offered by The Mad Hatter Co. L.L.C. is a self-funded, voluntary order replacement service provided for customer peace of mind. It is not insurance, does not provide financial reimbursement, and is not underwritten or backed by any insurance carrier. All decisions for replacement are made solely at the discretion of The Mad Hatter Co. L.L.C. in accordance with this policy.
