Shipping and Return Policy
WE DO NOT OFFER RETURNS OR EXCHANGES ON CUSTOM PRODUCTS
Returns & Refunds
Thank you for choosing to purchase our products. To be eligible for a refund, we require that you return the product within 30 calendar days of your original purchase date. Please note that you will be responsible for covering the shipping costs associated with the return.
In order for us to process your refund, the returned product must be in the same condition in which you received it and free from any damage. Once we receive and inspect the item, we will proceed with processing your refund. The funds will be returned to the original payment method used during the purchase. Please keep in mind that for credit card payments, it may take 5 to 10 business days for the refund to appear on your statement.
Please note that if the product is returned after the 30-day window has elapsed, or if it has been damaged in any way, you will not be eligible for a refund. If you send your return in a poly mailer you will not receive a refund. Please send your return in a box to prevent damaged goods.
If you have any questions or require further assistance with the return process, please do not hesitate to contact our support team for instructions.
Shipping:
At our company, we offer our customers the choice between USPS Ground Advantage, Priority and UPS Ground shipping methods. Typically, these services deliver orders within 3-5 business days. Please note that our standard fulfillment time is also 4-5 business days.
My order says delivered but I have not received it, what should I do?
USPS is responsible for the delivery of the package. In the event you are unable to locate the package posted “in-transit” or “delivered” we recommend contacting your local post office.
SHIPPING ADDRESS ISSUES
The Mad Hatter Company WILL NOT BE HELD LIABLE for any shipping address discrepancies which includes lost, stolen, misplaced, or incorrectly delivered shipments.
It is the customer’s responsibility to provide the correct information before submitting their order. If your item has not been shipped you may email us at Themadhatterco.sales@gmail.com to correct the shipping address. If your item has already been shipped we are unable to correct the shipping address.
WHY IS MY ORDER STILL IN “PRE-SHIPMENT”?
Tracking numbers are sent to your email as soon as your order’s label is printed. This means that the shipping process has begun and your tracking number will update as soon as USPS scans your order in. This does not mean your order is lost, it is not uncommon for an order to remain in pre-shipment for multiple days. Please only contact us about this if your order has surpassed the estimated time for shipment.